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Frequently Asked Questions
If you don't find your question in the list, click here to contact me.

I'd need to buy and download a symbols library today, but I need more than a single user license. How can I get a symbols library with a multiple user license by downloading it?

Please contact me to order the download version of a multi-user licensed symbols library. Indicate which symbols library you need to purchase and the number of user licenses required. I'll quickly reply with instructions on how to order.

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When I insert a symbol from the pulldown menu, the symbols do not insert at a scale of 1:1. They show up larger (or smaller). Why are they not to scale?

All symbol library blocks are drawn at 1:1 scale using Imperial units (inches). In AutoCAD, there are other factors that determine the scale at which a symbol is inserted. In AutoCAD's menubar, click on Tools > Options, then the "User Preferences" tab. Check your "Insertion Scale" setting. If it reads anything else but "inches", the symbols will not be inserted at a scale of 1:1. The settings should be set to "inches" as shown here:

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I loaded my symbols library and tried to use it. I'm getting this error... 
"Dialogs are not available because DCL Files are not loaded".
Is there a fix?

This fix applies for the full version of AutoCAD:
(For AutoCAD LT, see below)

The "base.dcl" file is probably not loaded in AutoCAD, or AutoCAD does not know where to find it, or there is a problem with it.

First, try loading the BASE.DCL file. Copy and paste this line of text into AutoCAD's command line and press Enter: (load_dialog "base.dcl")

Restart AutoCAD.

If that didn't work, then AutoCAD does not know where to find the file BASE.DCL.

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL. Make sure you check the boxes "Search system folders" and "Search subfolders" under "More advanced options" before clicking on the Search button.

Take note of the exact path where BASE.DCL is located.

In AutoCAD, click on "Tools", then "Options" and go to the "Files" tab. Click on the plus symbol next to "Support File Search Path". Make sure your Autocad's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD.

If neither of these work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD.

This fix applies for AutoCAD LT:

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL. Make sure you check the boxes "Search system folders" and "Search subfolders" under "More advanced options" before clicking on the Search button.

Take note of the exact path where BASE.DCL is located.

In AutoCAD LT, click on "Tools", then "Options" and go to the "Files" tab. Click on the plus symbol next to "Support File Search Path". Make sure your AutoCAD LT's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD LT.

If this did not work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD LT.

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I loaded your symbol library pulldown menu in AutoCAD's menu bar. All of my other pulldown menus (File, Edit, View etc.) disappeared. What happened?

When loading one of my symbol library menu files, the new pulldown menu will be inserted in AutoCAD's menu bar next to "Help". Over the years, I've had a few customers contact me stating that all of their other pulldown menus disappeared and only my symbol library pulldown menu is visible. I don't know why, but once in a while the MENULOAD command (which adds a new pulldown menu) behaves like the MENU command (which adds a new pulldown menu that replaces AutoCAD's standard pulldown menus).

In the highly unlikely event that you loaded the menu file and all of the other pulldown menus disappeared, you need to reload your acad.mnu (acad.cui) for AutoCAD, or acadlt.mnu (acadlt.cui) file for AutoCAD LT.

This file can be found in AutoCAD's "Support" folder, which is usually buried in many other subfolders. The easiest way to find this file is to user your computer's Search feature. Click on the Windows "Start" button, then select "Search > For Files or Folders...". The search window will open. Search for your acad menu.

For AutoCAD versions 2000 through 2005, search for:

  • acad.mnu (for full AutoCAD)
  • acadlt.mnu (for AutoCAD LT)
For AutoCAD versions 2006 through 2010, search for:
  • acad.cui (for full AutoCAD)
  • acadlt.cui (for AutoCAD LT)
Here's an example for an acadlt.cui search. Be sure to set the "More advanced options" as shown in the picture below.
Click the Search button. Wait a few minutes for the file to be found. When the file shows up in the search results, take note of it's exact path. You'll need it for the next step.

In AutoCAD, type MENULOAD in the command line, press Enter. A dialog box will appear. Click on the "Browse" button. Using the path you found in the search results, browse to the folder where your acad file is located. Select it, then click "Open", then click the "Load" button.

Your AutoCAD pulldown menus are now loaded.

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Will these symbol libraries work with other Autodesk products?
The symbol libraries are verified to be compatible with the following Autodesk software:
  • AutoCAD
  • AutoCAD LT
  • Architectural Desktop
  • AutoCAD Civil 3D
To verify whether or not the symbol library you wish to purchase will work with your Autodesk software not listed here, please download the demo version and load it.

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Will these symbol libraries work with metric drawings?
Yes. The symbol libraries can me modified to work with metric unit drawings by automatically scaling the symbols up 25.4 times when inserted into your drawing.

Before making a purchase, please contact me to let me know that you need the software to work with metric units. I'll reply with instructions on how to place your order.

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Will these symbol libraries work with civil drawings where 1 inch equals 1 foot?
Yes. The symbol libraries can me modified to work with foot unit drawings by automatically scaling the symbols down 12 times when inserted into your drawing.

Before making a purchase, please contact me to let me know that you need the software to work with your civil engineering drawings. I'll reply with instructions on how to place your order.

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Can I get a smaller version of a symbols library?
Yes. If a smaller version of a symbols library would work best for you, let me know exactly what you need. For instance, if you're interested in the Piping Symbols Library but you only need Carbon Steel and PVC pipe fitting symbols, I can modify the library and get back to you with ordering information. Please click here to request a modified version of any of the symbols library.

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Do you have any other symbol libraries in stock?
No. All symbol libraries in stock are listed on this website.

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Are there periodic upgrades available for the symbol libraries?
Yes. Whenever an upgrade for a particular symbol library is made available, the upgrade ordering information is posted on the website. Also, I'll send out an email that will notify past customers that an upgrade is available.

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How do I remove your symbols library demo version from my AutoCAD?
When you installed the demo version of one of the symbol libraries, a new folder was created on your computer's C: drive. That folder's name depends on which symbols library demo you downloaded.

On your computer's desktop, double-click on the "My Computer" icon. Then double-click on your C: drive icon. Look for a folder with "-CTO-DEMO" in the name. Delete that folder.

Restart AutoCAD to clear the demo pulldown menu. The demo version is now removed.

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